Returns & Refunds

Start with your order details

Write to support@charmedaromacare.shop or +1 905-376-4982 about a purchase from charmedaromacare.shop. Give the order number and item, explain the issue, and keep photos and packaging for a damaged or incorrect delivery.

Where to send an item

Wait for the return destination and instructions before sending goods. A business-contact address is not a confirmed returns facility.

Return conditions

Check the product page for a final-sale notice or other item-specific conditions. Contact support for the return conditions and refund arrangements applicable to your request.

Rights under applicable law

Required consumer protections continue to apply. Neither a final-sale label nor this policy waives a right or remedy that applicable Canadian law protects.

Delivery issues

For delivery questions, read Shipping. The support details also appear on Contact Us.